Effective Date: 14th January 2025
At The Reliveda, we aim to ensure that your orders are delivered to you promptly and in perfect condition. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of our products.
1. Shipping Locations
- We currently ship to addresses within India.
- International shipping may be available to select countries. Please contact us at support@thereliveda.ak-enterprises.org for more information.
2. Shipping Charges
- Shipping charges are calculated based on the delivery location and the weight of the order. The applicable charges will be displayed at checkout before payment.
- Free shipping is available for orders above ₹2000.
3. Order Processing Time
- All orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
4. Delivery Time
- Standard delivery within: 3-7 business days.
- For remote or rural areas, delivery may take longer.
- International delivery : 7-14 business days, subject to customs clearance.
5. Tracking Your Order
- Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment.
- If you do not receive the tracking details, please contact us at support@thereliveda.ak-enterprises.org.
6. Delivery Delays
- Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, customs delays, or courier service issues.
- The Reliveda is not responsible for delays caused by third-party courier services.
7. Undelivered Orders
- If an order is returned to us due to incorrect or incomplete address details provided by the customer, additional shipping charges may apply for resending the order.
- Please ensure that the delivery address provided at checkout is accurate and complete.
8. Damaged or Missing Items
- If your order arrives damaged or incomplete, please notify us within 24 hours of delivery at support@thereliveda.ak-enterprises.org with your order details and unedited unboxing video of the product.
- We will investigate the issue and provide a suitable resolution, which may include a replacement or partial refund.
9. Contact Us
If you have any questions or concerns about our Shipping Policy, please feel free to contact us:
Email: support@thereliveda.ak-enterprises.org
Phone: 011-69270600
Address: sector 73, Noida
Thank you for choosing The Reliveda. We appreciate your trust in our products and services!